Experienced professional with solid history of success in global enterprise business environments. Extensive background in IT integration, divestiture, disaster recovery, new site builds, and cloud solutions. Strong ability to build and lead teams that meet and exceed designated goals and expectations. Highly adept at designing and initiating systems that enhance business operations. Demonstrated skills in managing projects from concept to completion ensuring on-time, on-budget, and on-target results.
Highlights of Expertise
• Large Team Building and Leadership
• Staff Training and Development
• Strategic Planning and Analysis
• Vendor and Supplier Relationship Management
• Contract Negotiations and Management
• Full Life Cycle Project Management
• Budget Development and Oversight
• Profit and Loss Responsibility
• Process Improvements
• Change and Risk Management
• Regulatory Compliance
• End User Experience and Testing
Vertiv – DIRECTOR OF END USER COMPUTING – EMEA (2017 to Present)
Supervise 20 direct and 7 indirect staff helping 4,500+ users in 26 countries with daily computing services.
• Worked for six months as acting global Unified Communications and Collaboration Director overseeing Global Voice, Messaging (365) and SharePoint tasks including reorganizing and merging existing regional teams and services into one global department later transitioned to two dedicated directors.
• Collaborated with Dell to replace 1,500 endpoints within 2 months.
• Designed and executed project to move all of Vertiv’s 18,000 users to OneDrive for Business.
Emerson Network Power – IT INFRASTRUCTURE AND OPERATIONS DIRECTOR – EMEA (2013 to 2017)
Led service desk, infrastructure and end user support efforts for 4,500 users in 26 countries. Hired, trained, mentored, and supervised nine managers guiding 33 staff. Established and monitored budget. Developed and implemented service design strategy.
• Guided IT spin out activities from Emerson to Vertiv for EMEA region including infrastructure separation, user migration, site separation/relocation, Office 365 transition and also served on global divestiture team.
• Joined three disconnected (brand-based) IT groups into one EMEA department including introducing new regional structure and management team, engaging single helpdesk platform with new Romania based team, introduced new budget protocols creating single regional budget, and merged asset data into one platform.
• Relocated office and consolidation including shared service site in Romania, London, and multiple other smaller Eastern European locations.
• Executed client lifecycle policies including EMEA wide leasing to eliminate 2,000+ Windows XP EOL clients and lower field failures.
Emerson Network Power – IT SERVICE DESIGN AND TRANSITION MANAGER, EMEA (2012 to 2013)
Oversaw four staff assisting 3,500 users during merger of two teams. Recruited new design and transition team including project manager, TEM manager and helpdesk co-coordinator.
• Delivered successful project to move French data center to internal data center service saving more than $240K.
• Created and executed project furnishing IT services for new manufacturing plant in Strakonice, Czech Republic.
• Spearheaded successful project to combine and relocate two offices in Paris location to new building.
Emerson Network Power – IT PROJECT MANAGER, CHORIDE (2010 to 2012)
Directed IT Operations after departure of counterpart following divestiture by Emerson Electric. Supervised four personnel aiding 440 users in 11 UK sites and 2,000 users globally.
• Managed successful IT integration project of Chloride’s global IT operation into Emerson Corporation’s infrastructure including Active Directory, Messaging, MPLS, End Point Security (2000+ users)
• Guided successful IT divestiture of Chloride’s US IT operations to Powervar Inc.
• Oversaw IT integration of Emergency Power Systems PLC into Chloride’s UK operation.
• Led Chloride four-person UK IT team during business change from Chloride to Emerson Network Power.
Chloride Group – IT PROJECTS MANAGER, EUROPE (2005 to 2010)
Co-led UK IT operations and global projects including acquisition integration to comply with internal standards. Handled security implementation for 2,200+ users and supervised ERP IT Infrastructure at all Chloride sites.
• Created and constructed Tier2 infrastructure for Microsoft AX implementation to Singapore, Turkey, France, and Portugal.
• Led IT integration of Oneac Corp with Chloride North America and Masterpower Electronics and Malcolm Power with Chloride UK.
• Devised and implemented desktop and email antivirus infrastructure for Chloride globally based on Trend Micro Officescan.
• Guided IT execution of Chloride site consolidations with new builds in Bedford and Haydock, UK.
• Merged Harath’s IT infrastructure with Chloride UK’s systems including full project management and control.
• Integrated Harath’s ERP data to Chloride’s System21 Aurora application including mapping, pre and post testing and ongoing support.
ADDITIONAL EXPERIENCE
IT Manager (2004 to 2005) Harath Engineering Services. Bedford, UK
IT Systems Supervisor (2002 to 2004) Harath Engineering Services, Bedford, UK K
Service Quotations Engineer/ IT Systems Administrator (1998 to 2002) Harath Engineering Services, Bedford, uk
Management Accounts Clerk (1994 to 1998) Burton Group Logistics (Debenhams), Bedford, UK
Education & Credentials
Bedford College of Higher Education, Bedford, UK
BTEC DIPLOMA IN ENGINEERING (Merit)
Professional Development: ITIL Foundation v3 Course, Pink Elephant, 2018; Leading in Matrix Organisation Course, Learning Tree, 2013; Leading at Emerson Course, May 2012; VMWare VCP on vSphere 4 Course, 2010; Trend Certified Security Professional (TCSP), 2009; Officescan TSCP Course/Certification, Trend, 2009; ISC2 – Certified Information Systems Security Professional (CISSP), 2008; Blue Chip Terminal Services 2003 Course, 2008; Net Security Training, CISSP Fast Track, 2008; Microsoft – MST 2152 Implementing Course, 2008; Achieving Service Excellence Forum, 2007; Sierra Training – IBM I Series Operations (AS400) Course, 2006; TM1 Developer/Turbo Integrator Course, IBM, 2006; SHL – Administering NT4 Server CMI – Level 3 Certificate in Management, 2004; MS Windows 2000 Professional and Server Course, 2002
Technical Proficiencies: Virtualization: VMWare ESXi; Microsoft Products: Office Desktop, Desktop OS, Server OS, Office365, Azure Cloud, Exchange, Active Directory, SQL Server; Security Products: Officescan, Scanmail, Backup Exec, Altiris, Microsoft DPM; BI: IBM Cognos TM1 Business Intelligence; ERP: Microsoft AX Infrastructure, System21 Aurora; – Networks: Watchguard Firebox, Sonicwall, Cisco Switching/Routing
Affiliations: Chartered Institute for IT – Full Professional Member MBCS, 2005-Present; Chartered Management Institute – Associate member ACMI, 2003